Residential Rates

24/7/365 On Site Support

$70/hr is our standard rate for any type of computer repair, unless we're running a special or a coupon is presented.

24/7/365 Remote Support

$50/hr is the standard rate for remote work, again, unless we're running a special or a coupon is presented. Remote support is online support where Protocol16 remotely controls your computer.


There is a 1 hour minimum, but after that, we round to the nearest 15 minutes. We can fix most problems within the first hour and we'll even physically clean your computer.

What We Do For You


Our hourly rate is $70/hr for on-site work.



We thought you'd like to see a rate comparision for various jobs:

  Protocol16 Geek Squad

Virus & Spyware Removal


Security & Performance


Computer Setup


Email Setup & Support


Printer Setup & Support


Hardware Install


Training - 1 Hour

Network Setup & Support $149.99
Prices listed are averages and rates may be lower or higher depending on the situation.

Protocol16's prices are estimated by time requirements.
* Best Buy/Geek Squad offers this option in-store only.
# Best Buy/Geek Squad offers this option online only.


Note: With Virus & Spyware removal, there has been a rash of bad information going around. If you have an infection, the WORST case scenerio is that someone will need to reinstall Windows and you lose data. A virus will not make hardware break, you will not need a new computer due to a virus problem...


We'd also like to point out that while you pay for an entire hour, we ensure you get your money's worth! We check the logs on your computer, updates, etc. to ensure that things are going smoothly.


Current Discounts

Protocol16 Has Discounts!

Here's a list of discounts we currently offer. These individuals receive a permenent $20 off discount for all labor.

  • Current Military
  • Veterans
  • Emergency Reponders

The aboe groupings cover the following: Army, Navy, Marines, Air Force, Coast Guard, Guard and Reserve components - Active, Inactive or Veteran. A current or past ID card OR DD214 is required as proof of service.


Current emergency responders include: Police, Fire, EMT/EMS, Ski Patrol, Mountain Rescue, and K-9 Search. A current ID is required for this discount.

For Police, Fire and EMS in the field, Protocol16 will fix your official computer for free, should you be away from your own Technical Support. Just pull over the rep you see driving around and they'll take care of you on the spot.
Computer repair in Beaverton, Wilsonville, Woodburn, Hillsboro, Gresham, Tigard, Lake Oswego, Happy Valley, Clackamas, Sherwood, Oregon City, West Linn, Willamette, Troutdale, West Union

We completely understand... Computers need checkups too.


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