24/7/365 On Site Support
$70/hr is our standard rate for any type of computer repair, unless we're running a special or a coupon is presented.
24/7/365 Remote Support
$50/hr is the standard rate for remote work, again, unless we're running a special or a coupon is presented. Remote support is online support where Protocol16 remotely controls your computer.
There is a 1 hour minimum, but after that, we round to the nearest 15 minutes. We can fix most problems within the first hour and we'll even physically clean your computer.
What We Do For You
Our hourly rate is $70/hr for on-site work.
We thought you'd like to see a rate comparision for various jobs:
Virus & Spyware Removal
Security & Performance
Email Setup & Support
Printer Setup & Support
Training - 1 Hour
|Network Setup & Support||$70||$149.99|
|Prices listed are averages and rates may be lower or higher depending on the situation.|
Protocol16's prices are estimated by time requirements.
* Best Buy/Geek Squad offers this option in-store only.
# Best Buy/Geek Squad offers this option online only.
Note: With Virus & Spyware removal, there has been a rash of bad information going around. If you have an infection, the WORST case scenerio is that someone will need to reinstall Windows and you lose data. A virus will not make hardware break, you will not need a new computer due to a virus problem...
We'd also like to point out that while you pay for an entire hour, we ensure you get your money's worth! We check the logs on your computer, updates, etc. to ensure that things are going smoothly.
Protocol16 Has Discounts!
Here's a list of discounts we currently offer. These individuals receive a permenent $20 off discount for all labor.
- Current Military
- Emergency Reponders
The aboe groupings cover the following: Army, Navy, Marines, Air Force, Coast Guard, Guard and Reserve components - Active, Inactive or Veteran. A current or past ID card OR DD214 is required as proof of service.
Current emergency responders include: Police, Fire, EMT/EMS, Ski Patrol, Mountain Rescue, and K-9 Search. A current ID is required for this discount.