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Support Contracts

Protocol16 offers Support Contracts for those businesses that feel they need a specific amount of hours a month and would like a reduced rate. We maintain rates for at-home small businesses all the way to the big-boys.

We're also unique because we publish our prices so you don't have to guess about pricing. Just choose the amount of hours you think you'll use each month(all plans have monitoring!):

Don't think you'll use X hours a month? Give us a call about pre-paid support hours.


Support contracts are started with a 2 month trial to ensure you have the right package. After that, we'll sign your contract at your convenience, at your business. We also offer an additional 10% off any support contract for a full year that is prepaid.

For those businesses with very specific needs, we also offer custom packages, just let us know exactly what you require and we can customize a package for you.

Contact Us For More Info

Business On Site Support

$90/hr, No Dispatch Fees

Protocol16 will drive to your location in the Portland Metro area for free. After that, we charge $90 an hour, unless we're running a special.

There is a 1 hour minimum fee, but this also includes our basic services of: ensuring Windows & Antivirus updates are done, a log check and a thorough cleaning of the outside of your computer (unless we have to open it, then the canned air comes out!).


While at your office, we'll look over other computers to ensure that they're working fine as well.

Remote Monitoring

Starting at 4.99 /mo!

Whether you're in Beaverton, Portland, Woodburn or even down in Wilsonville, Protocol16 can maintain 24/7 coverage of your systems. If something goes wrong, we'll call your emergency number to alert you to the problem. If it's something we can solve without being at the computer, we can remote into your systems (with your permission, of course) to fix the problem before it becomes a major issue. At the end of the month, we'll give you a detailed report of what has happened. Learn More About Our Remote Monitoring Services

Support Contracts

LESS than $90/hr

That's right, for less than the typical hourly fee, you can have Protocol16 come out to your office on a normal basis. 

Whether you need managed services (a company to watch your computers for you) or someone to be there on a normal basis, as a normal IT dept would be, Protocol16 can take care of nearly any problem. Whether you're suffering from Virus, Spyware, Malware, Scareware or generic problems, we're here for you.

Don't worry, unlike other computer repair shops, we don't charge for simple fixes over the phone. If your keyboard is unplugged, we just help you out with that and let you go about your day (true story, it happens, we understand).

Our Business Is A Relationship, Plain & Simple

We don't see our clients as "customers", we see them as friends and family. We treat you with the respect you deserve, and we value that relationship.

Our technicians are some of the industry's most qualified, and as such, they'll arrive fast and prepared. Many of our business clients are shocked that we can be on location within an hour of their call, if not faster. Whether you're Beaverton, Portland proper or Gresham, we'll be there when you need us.

On top of that, our computer repair technicians are always on top of their game. They'll let you know right away if we can fix your computer on site or need to take it back to our shop to save you money.

Lastly, Protocol16 offers a $20 discount off labor for any business owned by a Veteran or Emergency Reponder.

Computer repair in Beaverton, Wilsonville, Woodburn, Hillsboro, Gresham, Tigard, Lake Oswego, Happy Valley, Clackamas, Sherwood, Oregon City, West Linn, Willamette, Troutdale, West Union

We completely understand... Computers need checkups too.


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