Part of any business owner’s job is to “shop” around. While we’re not like a lot of other companies that will call a list every month with some crazy story and request pricing, we will check websites and a few other odds and ends. On top of this, our customers report back all the time about what our competitors say, do and what they charge. That’s right, our own customers, through shopping for the right price, will tell us exactly what the competition is doing and charging.
I have two words that describe us: “WE’RE CHEAP!“. Several close competitors are charging nearly double what we would for simplistic jobs. On top of this, I have personally diagnosed customer problems right in front of them and sent them on their way, with no bill.
This happened most recently with a couple that had brought a desktop in that wasn’t connecting to the internet. I’ve worked around the internet since..lord knows when. I’ve supported it, worked on networks, etc. Unless something is really bad, those types of things can be fixed with just a few settings. Well, I plugged the computer in, fired it up and instantly got online with no problems. It turns out that the network cable they were using at home was bad. They said they had another and left quickly and happily knowing that they didn’t get charged for me to plug in a machine and do nothing. Other places may have taken this machine and charged money to “fix” it…
We charge $70 an hour for home users (including home based businesses) and $90 an hour for businesses (2 or more people). On top of that, we have several discount programs. Are you a Bethany Village Business Tenant? DISCOUNT! Repeat customer? DISCOUNT! We don’t play around… We gave over $1,000 in discounts during the first quarter of 2010… We’re serious when we say we want to save you money!
Justin

